TERMS OF SERVICE
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This Agreement governs the terms and conditions of the use of Clean Cans of Collier, Inc. (“Clean Cans of Collier”) services and is between you (“Customer”), as an authorized user of such services, and Clean Cans of Collier. By submitting a Request for Service, you confirm receipt of and acceptance of this Agreement.
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1. SERVICE
Clean Cans of Collier provides mobile trash and recycle can cleaning and power washing services for residential and commercial properties.
2. CUSTOMER RESPONSIBILITES
For Clean Cans of Collier to provide its services, the Customer is to abide by the CUSTOMER RESPONSIBILITIES. Failure to comply may result in service interruption and/or additional service fees as outlined below.
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Clean Cans of Collier will make every effort to provide SAME DAY service. If SAME DAY service is not feasible or possible due to route scheduling and/or late trash collection times, the Customer will be scheduled for NEXT DAY service.
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SAME DAY SERVICE: The Customer is responsible for placing cans curbside for trash pickup on collection day. Cans should remain empty and left curbside the SAME DAY until 6PM to be cleaned. No trash or recycle should be placed in the cans until they have been cleaned. Cans with trash will NOT be cleaned.
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NEXT DAY SERVICE: The Customer is responsible for placing cans curbside for pickup on trash collection day. Cans should remain empty and left curbside the NEXT DAY until 6PM to be cleaned. If cans cannot be left curbside, please leave them by the garage or side of the house. If any trash or recycle is placed in the cans it MUST be bagged. Cans with unbagged trash will NOT be cleaned.
Stickers will be placed on the cans being cleaned during the first visit. Each service plan includes up to two (2) cans. The Customer may request to pay for additional cans by contacting Clean Cans of Collier. Cans may NOT be rotated or substituted at any time.
GATED COMMUNITY ACCESS
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The Customer is responsible for notifying the community’s guard house or for providing a gate code to Clean Cans of Collier to access the gated community. If the technician is not able to gain access on the scheduled service date, the technician will continue his/her route and will not clean the Customer’s cans. Payment will not be refunded in the event of a missed service due to access issues. It is the Customer’s responsibility to request a rescheduled cleaning and pay a $20.00 additional service visit fee. Once the $20.00 additional service visit fee has been paid, Clean Cans of Collier will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit.
AVAILABILITY
All trash and recycle cans must be available for servicing on the scheduled service date. If cans are not available, the technician will continue his/her route and will not clean the Customer’s cans. Payment will not be refunded in the event of a missed service due to unavailable cans. The Customer is responsible to place all cans out on the scheduled service date. Any missing cans will be cleaned the next scheduled service visit.
RESCHEDULING
Rescheduling a missed service due to unavailable cans is at the discretion of Clean Cans of Collier. It is the Customer’s responsibility to request a rescheduled cleaning and to pay a $20.00 additional service visit fee. Once the $20.00 additional service visit fee has been paid, Clean Cans of Collier will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit.
ABSENT/OUT OF TOWN
If the Customer knows he/she will not be available to put cans out for a scheduled cleaning, it is his/her responsibility to contact Clean Cans of Collier to notify them no later than 6:00PM the night before the scheduled service. If requested by the Customer, payment may be credited towards the next regularly scheduled cleaning at the discretion of Clean Cans of Collier. Customers are aloud 1 free skip/credit every 12 months, if you call to skip a service and we have already credited you for a missed service in a single 12-month period, we will not be issuing a credit for the following the month.
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CONTENTS OF CANS
Trash and recycle cans MUST be free of the following materials:
* Unbagged trash and recycle
* Unbagged animal waste and any other fecal matter
* Chemicals, paint, glue or other adhesives
* Other hazardous waste of any kind
* Building materials (plaster, stucco, concrete, etc.)
* Yard debris (leaves, branches, etc.)
Under no circumstances will Clean Cans of Collier clean any cans containing human waste!
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CONDITION OF CANS
Trash and recycle cans should be in good working condition and not be in such disrepair that would cause damage to the cleaning equipment or prevent Clean Cans of Collier from cleaning the cans properly. Any significant damage noted by the technician will be reported to the Customer upon the first cleaning.
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If Clean Cans of Collier arrives to perform service and the above conditions are not met, the service will not be completed. Payment will not be refunded. It is the Customer’s responsibility to request a rescheduled cleaning and to pay a $20.00 additional service visit fee. Once the $20.00 additional service visit fee has been paid, Clean Cans of Collier will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit.
3. CLEAN CANS OF COLLIER RESPONSIBILITIES
If Clean Cans of Collier fails to provide its services on the scheduled date of service for a reason other than the Customer failing to meet its responsibilities in the paragraphs above, Clean Cans of Collier will arrange for the service to be performed on the next possible area visit. If a rescheduled visit is not practical or possible, the Customer will receive a credit on a future invoice for the missed service.
In the event of inclement weather or equipment failure which prevents Clean Cans of Collier from operating, a notice will be sent to the Customer and services will be rescheduled.
4. CHARGES
Upon receiving a request for service, Clean Cans of Collier will issue an initial invoice to the Customer. When paying the initial invoice the Customer must select “keep this card on file” for recurring service plans (Monthly, Bi-monthly, Quarterly). Customers paying for a One Time cleaning do not need to select this option.
AUTOMATIC PAYMENTS
Payment for recurring services are automatically processed the first of the month in which services are scheduled to take place. Clean Cans of Collier will charge the Customer’s debit or credit card on file for the appropriate service plan fee.
DECLINED PAYMENTS
Clean Cans of Collier will notify the Customer in the event payment is declined. It is the Customer’s responsibility to provide alternate payment information and pay all amounts due upon request by Clean Cans of Collier. Failure to do so may result in service interruption and possible suspension or termination of services.
DELINQUENT ACCOUNTS
After one month of non-payment, an account will be deemed as delinquent. Delinquent accounts will be suspended, and no further services will be provided until the account has been brought back into good standing.
5. CANCELLATION OF SERVICE
Service may be cancelled at any time by sending an email to Contact@CleanCansofCollier.com. If the cancellation request is received PRIOR to the next automatic payment, no additional charges or services will take place. If the cancellation request is received AFTER a payment has been processed, services will be provided that month and both charges and services will terminate thereafter.
CANCELLING AFTER FIRST CLEANING
If the Customer requests recurring service (Monthly, Bi-Monthly, Quarterly) and cancels after the first cleaning, the Customer will be charged for a One Time cleaning minus any previously payment.
RELOCATION
Refunds are not issued for cancellation of service except in the event the Customer relocates outside of the Clean Cans of Collier service area. If the Customer relocates outside of the service area, the Customer may gift the remaining service to anyone within the service area or request a refund for the remaining service. The Customer must request cancellation by sending an email to Contact@CleanCansofCollier.com no less than 30 days prior to cancellation.
SEASONAL RESIDENTS
Seasonal residents must notify Clean Cans of Collier of the last service day by sending an email to Contact@CleanCansofCollier.com no less than 30 days prior to cancellation.
6. MODIFICATIONS
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AGREEMENT
Clean Cans of Collier reserves the right to amend this Agreement at any time by posting a revised version to www.CleanCansofCollier.com, and/or by emailing its Customers information regarding the amendment.
SERVICE
Clean Cans of Collier reserves the right to modify delivery of service at its sole discretion at any time.
CHARGES
Clean Cans of Collier reserves the right to change prices or implement new charges for use of its services at any time. Any changes in pricing will be communicated to the Customer by email prior to the changes going into effect. The Customer has the option to continue or discontinue the service at any time. Continued use of the service after such changes are communicated to the Customer by email constitutes the Customer’s acceptance of the modified charges as communicated to the Customer.
7. GOVERNING LAW
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The terms and conditions contained in this document are governed by and construed in accordance with the laws of the State of Florida. The Customer irrevocably submits to the exclusive jurisdiction of the courts in each state or location.